AI ‘Increases Job Satisfaction’

AI delivers positive impact for third of users

New survey data from Tech.co’s Impact of Technology on the Workplace report has revealed that AI usage increases job satisfaction. 

The survey of 1047 US business leaders found that 59 per cent of senior leadership who use AI within their own role, say its improved their job satisfaction. Another 30 per cent of respondents say AI has had a “strong” orsignificantimpact on their work processes. These findings suggest that artificial intelligence could be the key to increasing the amount of gratification employees receive from their job in 2024. 

While a high salary can certainly make a role more enticing, younger generations are becoming increasingly interested in roles that provide more fulfilling job satisfaction and a greater work-life balance. The recent Gen Z TikTok trend #lazygirljobs seeks to challenge the always-onculture that permeates US workplaces by encouraging younger workers to opt for low-stress jobs with healthier work-life boundaries.

The rise of #lazygirljobs and other workplace trends like quiet quitting, bare minimum Mondays, and resenteeism has emerged in response to the US’s rapidly growing burnout problem – a type of stress that can impact on a worker’s physical health, mental well-being, and sense of identity. 

Tech.cos research also found that Millennials and Gen X senior leadership are more open to a 4-day working week than Baby Boomers.But organisations that are already harnessing AI seem to be most open to this flexible work structure, as 93 per cent of businesses using AI were found to be more open to a 4-day work week.

While the range of tasks that businesses find AI most useful for can be broad, according to Tech.cos research, data analysis and writing tasks are the most popular uses for AI in the workplace. 32 per cent of companies reported using AI for data analysis tasks, while 26 per cent of companies used AI for general writing tasks, from emails to reports.

Top 10 Workplace AI Usage, According to Tech.cos Research:

1.     Data analysis (32 per cent)

2.     Writing tasks (26 per cent)

3.     Scheduling and calendar management (21 per cent)

4.     Automated data entry (20 per cent)

5.     Quality control (20 per cent)

6.     Cybersecurity (20 per cent)

7.     Running customer support chatbots (19 per cent)

8.     Design tasks (19 per cent)

9.     Document classification and management (17 per cent)

10. Inventory management (16 per cent)

Tech.cos Lead Writer and AI Expert, Aaron Drapkin comments: “While AI will likely cause major economic change in the future, at this moment in time, its capacity to both support the work of millions of people across the globe makes it a significant net benefit for most people in most workplaces.

He continues: Freely available AI tools like ChatGPT are helping with a huge range of workplace tasks and most importantly, many of the ones we find repetitive, boring, and time-consuming. Weve never had tools this capable at our fingertips before, and the data suggests its making a tangible difference to the lives of people using them. 

But crucially, the ease at which these tools can be called upon to complete workplace tasks is key to their continued, positive impact. ChatGPT and co. wouldnt be impacting job satisfaction in quite the same way if they were more complicated to configure, cost lots of money, or became so intelligent that they rendered workers redundant. 

Drapkin concludes: AI clearly has the capacity to completely transform how we work but ensuring this transformation continues to be gradual, manageable and beneficial will be no easy task. “

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