Flexibility Aids Productivity

BCC in favour of increased worker flexibility.

Claire Walker, co-executive director of policy and campaigns at British Chambers of Commerce (BCC) has said flexible working can be key to cutting the skills gap and boosting UK productivity. Citing research which suggests the number of UK services firms currently recruiting is at its lowest for 25 years, she urged British businesses to embrace new ways of working.

Speaking at the annual conference of outsourced human resources specialist The HR Dept, Walker said that despite record high employment across the UK productivity was failing to keep up, with output increasing by just 0.2 per cent since the financial challenges of 2008. “What is clear,” she said, “is that across the UK more people are working but they’re not delivering more. This means the UK isn’t getting the most out of its own people or their skills.”

Walker said there were regular stories concerning talented, skilled workers who had been forced to seek roles for which they were overqualified for or which pay less because they want and need flexibility. This often leaves people working below their skill base in part-time roles and it is not making the most of our talent or fulfilling its productivity potential. A study had suggested reducing working hours to four days a week improved staff wellbeing and productivity while a report published by the Harvard Business Review also suggested that remote or home working could increase productivity, reduce the cost to employers of office space and reduce the impact of commuting on the environment.

“Flexible working retains talent and institutional knowledge, it promotes diversity and inclusion and it also breeds a positive staff culture which means employees are trusted and valued for the contribution they make – and not the time they spend in the office – reducing attrition,” said Walker.

Ms Walker job shares in her role at BCC with her co-executive director Hannah Essex, after the pair were jointly headhunted from their previous role, then interviewed and employed together.

“At every stage of life,” she said, “many people are seeking greater flexibility, whether it’s mums like me and Hannah balancing professional and maternal responsibilities, dads looking to get involved with their families, older workers with caring responsibilities for elderly parents and brand new grandchildren, or millennials looking for optimal work-life balance.”

And she said the reticence by businesses to adapt to new cultures was as least partly driven by fear of the unknown and a stigma that flexible workers are less committed to their roles.

“The Government is making good inroads into developing a changing culture, with evaluation, review and endorsement of genuine two-way workplace flexibility,” she said. “At the BCC will we will be working on a range of issues on behalf of the Chamber network so that we can ensure Britain thrives now and post-Brexit. We believe that for the UK, embracing a new way of working would be a great place to start.”

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