Lakeside Software, a leader in digital experience management (DEM), has published its Digital Workplace Productivity Report 2022 which suggests that the average worker is operating at 60 per cent capacity because of limited workplace technology. It also found organisations are struggling to support remote and hybrid employees.
The Report reveals:
● Employee frustration: with both the technology they interact with every day and the overall IT infrastructure that supports their workplace.
● Lower output: on average, employees claim they are achieving just 60 per cent of their potential work output because of the suboptimal quality of their overall digital experience.
● Productivity losses: output is also hindered by regular IT disruption, with employees losing 54 minutes of work time every week due to technical issues.
● Nascent technology: the role that new technologies, such as digital employee experience (DEX) platforms can play in supporting high-performing, productive teams.
Businesses as a whole, from IT to HR departments face a huge challenge in addressing this productivity gap, as Lakeside’s research shows 40 per cent of workplace technology issues, such as network connectivity, application performance, and system errors, go unreported to IT teams.
“The Digital Workplace Productivity Report has identified a critical flaw in most organisations,” said David Keil, chief executive officer at Lakeside Software. “Not only are many employees feeling hindered by their workplace technology, but IT teams are also frustrated by a lack of visibility into how and when issues occur.
“The loss of nearly one hour per week per employee to IT downtime represents a major productivity issue for enterprise organisations,” said Keil. “By taking steps to proactively prevent problems occurring across their IT infrastructure, business leaders can minimise downtime and achieve millions of dollars in reclaimed revenue every year.”
As organisations continue to compete for talent, it’s critical for businesses to have the right tools and capabilities to support workforces of any kind. Platforms that support the digital employee experience (DEX) can drive positive change by analysing how employees interact with the organisation’s computing devices, local and cloud applications, networks and virtual infrastructures (VDIs).
A strong DEX is also critical for employee retention and talent acquisition. Thirty-six per cent of employees report that they have considered leaving an employer due to poor digital experiences — and of those, 14 per cent admitted they have actually left. This represents a significant challenge in a competitive environment where nearly half of all employees globally are considering changing jobs.
“As the four-day work week makes headlines around the globe, organisations are still grappling with how to manage and adapt to decentralised work environments, let alone a reduced work week,” said David Wilkins, chief marketing officer, Lakeside Software. “Our research shows just how important flexibility and the digital experience is to employee satisfaction. While many business leaders see workforce engagement as being the main output driver, employees have another perspective: the need for technology, IT support, workplace flexibility, and training that enables greater productivity and leads to a more satisfied workforce.”
