For years, recruitment technology promised efficiency.
But efficiency was never the real bottleneck. Execution was.
The firms winning today aren’t just better recruiters — they’re faster organizations. Faster at making decisions. Faster at adopting AI. Faster at moving candidates through the funnel. Faster at turning relationships into placements.
That shift changes what firms need from their technology partners. So we decided to build for it.
Today, our average customer success response time sits at under five minutes. Our average product resolution time is roughly seven hours. Most would probably stop there and call that great support.
We’re treating it as the baseline.
Our next target: reduce both numbers by another 30%.
That means doubling down on customer success, product, engineering, and implementation. More specialists. More builders. More hands-on support dedicated entirely to helping recruitment firms scale.
Which is exactly why we needed a bigger space.
Yes, the new office comes with more energy, more collaboration, and frankly more Red Bull than any workplace should legally contain. But the square footage was never the point.
We believe the next generation of leading search and recruitment firms will be built by firms that combine operational discipline, AI-native workflows, and speed of execution — and supported by partners obsessed with the same.
The firms crossing $15M over the next few years will look very different from the firms that crossed it over the last decade. We’re building to help them get there.
(On that note — we’re launching a free live three-part series focused entirely on one question: How do recruitment firms cross their first $15M?)
Scaling a modern recruitment business is no longer about working harder. It’s about building something that compounds.
That’s the real reason we moved. Not just because we got bigger — but because our ambition got bigger
We’re ready for the future. Are you?
