‘Robotic’ staff service taints customers satisfaction for UK businesses.
“Customers appreciate being heard and react positively towards workers who go the extra mile."
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AI
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Technology use is shaping the employment market across Singapore.
“While it has been a longstanding concern that AI might replace HR jobs, the fact persists that advanced technology and methods are bringing new opportunities to the table."
CFOs adding to headcount in finance as AI programs develop.
“The government grant is a great step forward for the finance industry to adopt more of an AI and data analytics-focused approach to doing business."
Gartner identifies three most common AI use cases in HR and recruiting.
“Overall, AI applications can analyse and interpret candidates’ responses and predict candidates’ degree of fit and performance for current vacancies and other potential roles."
Senior managers favour humans over machines when it comes to decision making.
It’s reassuring for workers to see that those in senior positions believe they will rely on humans over machines."
Hong Kong’s banking sector adapts to virtual platforms.
“Already, the Economic Corporate Network (ECN) reports that 48 per cent of organisations view AI as an opportunity for their business."
Artificial intelligence and recruitment; what can you really do?
Films like iRobot and The Terminator didn’t do artificial intelligence any favours in building the public’s trust, and there may still be a few arguments surrounding artificial intelligence and the possible erasure of the humanity in…
Research demonstrates impact of bias within applicant process.
“Bias is an intrinsic part of the human character but by harnessing technology in the right way we can start to counteract this."
Women still face ‘massive gender bias’ says AI-powered study.
Despite being almost as equally likely to participate in the work force – men remain far more likely than women to be in leadership roles, across all sectors.