Voyager Infinity’s implementation at GEG Capital

GEG Capital, an investment company headquartered in the Highlands, oversees a portfolio of recruitment businesses, including Global Highland, across Scotland, the UK, and Ireland, operating as part of the wider Global Energy Group. 

More than 100 staff, 4 Recruitment brands, complicated compliance and back-office requirements – live in record time thanks to our team here at Voyager!

GEG Capital’s Software Journey

Recently, GEG Capital decided to review the market for new recruitment software solutions and having researched the market, invited three companies, including Ikiru People, to provide demonstrations. Ikiru People’s Voyager Infinity cloud solution stood out due to its comprehensive CRM system, flexibility for customisation, and straightforward integration with GEG Capital’s in-house back-office payroll systems.

GEG Capital: “Ikiru People were consistently better in all aspects of the process. The demonstration was the clearest and easiest to follow. We were looking to implement the system into four very different businesses, and it was clear from the outset that Voyager Infinity would be the system most suited to this. Both the Projects and Sales team were able to come back to us quickly to answer any queries or concerns and were the most willing to liaise with our IT department to make the system work in the way we needed it to.”

Why Voyager Infinity?

GEG Capital emphasises that Ikiru People consistently outperformed other suppliers in terms of clarity, responsiveness, and flexibility. Voyager Infinity’s ability to accommodate the diverse needs of GEG Capital’s four distinct recruitment businesses, coupled with its open API option, played a crucial role in the decision-making process. The system’s flexibility for customisation, ongoing enhancements, and a proactive approach to user feedback distinguished Voyager Infinity from other CRM systems.

GEG Capital: In terms of the system itself, Voyager Infinity offered the most flexibility for customisation to suit differing business requirements. The open API option was crucial to us, and we liked the prospect of having a large degree of control over what could be done to tailor the database to our needs.

Implementation Process

According to Robert Chandler, Voyager Infinity Project Manager at Ikiru People, the GEG Capital project was one of the more complex implementations in recent years. Despite the challenges posed by multiple databases, locations, and compliance requirements, the full project was completed successfully in just four months from start to finish. Robert emphasises the importance of effective communication and collaboration throughout the process, from pre-implementation to training and onboarding, ensuring a smooth transition for GEG Capital.

Robert Chandler: “This was potentially one of the most complicated implementations, and yet it was one of the numerous successful projects we deliver as standard. There were more moving parts than normal that added complexity. More than 100 staff, multiple databases, hundreds of thousands of records, files, notes and workflows to map across four different businesses, with staff in different locations… and all in one of the most competitive and heavily compliant-led sectors – this was a challenge for us to rise to.

Day-to-Day Impact

GEG Capital highlights that Voyager Infinity has become integral to its recruitment operations. Recruiters, Contract, and Business Support teams extensively use the system for candidate management, communication, shift allocation, compliance monitoring, data management checks, and reporting. The system’s versatility supports various functions across GEG Capital’s four businesses.

GEG Capital: “Our Recruiters, Contract and Business Support teams use it extensively and it is integral to all our processes. Permanent, contract and temporary functions are used across the four businesses and Infinity is used for candidate management / communication / searching, allocating and managing shifts / absence, Legalesign and LogicMelon integration, AWR and compliance monitoring, data management checks, tracking business development through the Leads function and reporting.

Ongoing Support

The company commends the level of support received from Ikiru People, emphasizing regular communication with the Account Manager and prompt responses from the helpdesk. The support provided by Ikiru People contributes to the seamless operation of Voyager Infinity within GEG Capital.

GEG Capital: The level of support offered is very good. We speak regularly with our Account Manager, every four weeks or so to discuss any issues or additional functionality we might require, and the helpdesk support also responds quickly to queries.

Success and Future Outlook

Robert Chandler expresses pride in the successful implementation, reassuring other recruitment teams that migrating from existing CRMs is achievable with the right supplier. The project’s success reflects Ikiru People’s commitment to effective communication, collaboration, and delivering a faster and smarter way of recruiting. GEG Capital is now reaping the benefits of its investment in Voyager Infinity in terms of product, service, and team collaboration.

Robert Chandler: I’m proud to say the project took just four months from start to finish… That’s amazing for a project of this nature. This should help reassure other established businesses that you do not need to be held back by the fear of migrating from your existing and failing CRM – you just need the right supplier.

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