The latest EX Intelligence report from WTW has found a rise in the number of employees that feel well informed about their company benefits, but satisfaction around benefits has still declined.
The latest survey found 84 per cent of employees feel well informed about company benefits, which is up from 77 per cent in 2024. However, only 61 per cent of employees feel satisfied with their benefit offering, compared to 66 per cent during the same period.
“Employees may better understand their benefits, but that doesn’t mean those benefits are truly serving them,” commented Gaby Joyner, Head of Employee Experience, Europe at WTW. “Forward-thinking Total Rewards leaders aren’t just tracking usage, they’re listening.They’re uncovering which benefits drive satisfaction and retention, often without increasing spend. Employers need to rethink their investments, by using the same budget with a smarter impact.”
Companies are already putting this into action by recalibrating their approach to rewards. While confidence in pay-for-performance alignment is low, as only 41 per cent of employees feel that pay is aligned with rewards, two-thirds (66 per cent) of employees are satisfied with the non-monetary benefits on offer. This has grown from 61 per cent in 2024.
“Finding the balance between financial and non-financial rewards positions companies to outperform peers on engagement, retention and results.” Said Joyner.
