Recruitment Process Outsourcing (RPO) partner Cielo has continued to invest in its global footprint with the expansion of its service delivery centre in Manila. The expansion is part of the business’ ongoing project to evolve its operating model to flex and scale swiftly to current and future client needs and economic conditions. The Manila office houses a range of functions and roles including client services, operations and shared services. With this expansion, the location will start 24-hour operations, so client teams across the globe can collaborate in real time, improving communication and speed to results for clients.
Seb O’Connell, Cielo’s regional president, commented: “We are dedicated to investing in our growth and global footprint. Manila is an important part of our global strategy and will accelerate our performance in recruiting, sourcing and coordination, complementing our dedicated and shared services teams around the world.”
The physical workspace at the new office is a contemporary open-concept design intended to improve the employee experience.
Paul Daley, Cielo’s senior vice president for APAC, commented: “Attracting great talent enables Cielo to provide great service for our clients. This state-of-the-art centre will help us continue to deliver on our commitment of offering careers that are rewarding for our people. We are confident it will ensure that we continue to attract talent that prides themselves on delivering the highest level of service to clients, for which we are renowned.”
Cielo opened the Manila location in 2017. Since then, it has grown to nearly 200 employees who support all of Cielo’s client teams around the world. The new office has capacity for up to 400 employees.