Implementing a new CRM and ATS is a major investment for any recruitment agency — but too often, the human side of change is overlooked.
That’s why Pump, the recruitment CRM and ATS built on Microsoft Dynamics 365 Sales Enterprise, is hosting a webinar focused on the people behind successful CRM rollouts.
Join Lisa Hendry, a seasoned CRM change management consultant with experience implementing Salesforce at Morgan McKinley and Robert Half, alongside Louis Welcomme, Product Director of Pump, who has led complex Microsoft Dynamics 365 implementations for agencies including VGC Group and InterQuest Group.
This session is designed for recruitment leaders planning a CRM/ATS review in Q4 with a view to 2026.
What you’ll learn:
✅ How to build a change management plan alongside your project plan
✅ How to engage the right people at the right time
✅ How to communicate effectively across teams
✅ How to manage resistance and drive adoption
✅ How to avoid common pitfalls that derail CRM projects
📅 Tuesday, September 16 | 11:00 AM – 11:40 AM BST
📍 Online via Microsoft Teams
This is a must-attend for Recruitment Directors, Leadership Teams, Operations, IT & Systems Professionals.
🔗 Register here: https://events.teams.microsoft.com/event/0bd81145-95c1-4e3d-b8a2-5ec9fbf8ae69@7e269149-ab30-482b-a02d-5cc2245ba22b
About Pump:
Pump is a recruitment ATS and CRM built on Microsoft’s scalable, AI-driven and connected cloud platform and embedded with market-leading sales acceleration software, including Microsoft Dynamics 365 Sales Enterprise and Copilot for Dynamics 365, Teams and Outlook
