Digitalisation impacts on traditional job roles

Complex Jobs

Research from Robert Half has shown that traditional job roles within Hong Kong’s finance sector are becoming more complex due to the impact of digital transformation and automation initiatives. However, the research reveals the overall majority (89 per cent) of Hong Kong businesses are confident that they can teach the skills needed to respond to the great changes being wrought by digitisation.

Recent innovations such as blockchain, artificial intelligence and virtual banking are putting increased pressure on financial institutions to respond to the latest technology trends. According to the survey of 150 Hong Kong CFOs, the new skills required by finance professionals with the onset of digitisation in the workplace include data forecasting (43 per cent), financial analysis (38 per cent), data analysis (36 per cent), financial reporting (34 per cent) and financial decision-making (30 per cent).

Hong Kong employers are proactive in their approach to upskilling their employees to adopt digital skills, which is key for ensuring that businesses can reduce employee turnover to a minimum – especially in the critical early months of their new job. According to the survey, the top methods of professional development are: external training (55 per cent), internal training (37 per cent), working with industry bodies (29 per cent), encouraging employee membership of professional finance bodies (26 per cent) and job rotation (23 per cent).

Adam Johnston, Managing Director of Robert Half Hong Kong said: “With digitisation and automation set to change the face of the financial industry, no workplace is going to look the same in 10 years. The benefits of disruptive technology in the sector are already being felt, such as cloud technology, fraud detection and innovative interfaces designed for enhanced customer experience.

“Because of the impact of digitisation on the workplace, financial employers must be aware of the importance of developing key skills from an employee’s very first day,” he says, “and incorporating learning and development into onboarding programs in order to keep up with the accelerating pace of digitisation. Therefore, it’s essential that training and professional development programs are an integral part of a company’s long-term strategy to equip their staff with the skills of the future.”

“Not only does employee training equip professionals with key skills, it also provides staff with an incentive to stay with the company – a key motivation especially for career-driven Gen Y professionals. Professional development programs, whether using internal or external resources, can be used to help stimulate staff engagement and loyalty without too much cost-pressure,” concludes Johnston.

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