Hays finds returning employees not content with work.

Unsatisfied return.

The 2019 Hays Overseas Returnee Report has shown that Malaysia’s repatriated talent return to the country to be closer to their families. However, their satisfaction levels in their current roles leaves much to be desired.

A clear majority (63 per cent) cited ‘being closer to their family’ as the primary reason for moving back to their country/ region of origin. Second to that was ‘the culture and lifestyle in their home country/region’ (29 per cent), while third was the ‘opportunity to progress and develop their career’ (28 per cent).

Hays also asked candidates who have studied or worked overseas, “What is the level of satisfaction for your current position?” to which almost two in five (37 per cent) of Malaysian overseas returnees said ‘moderately satisfied’. In addition, while eight per cent were ‘slightly satisfied’, 15 per cent were ‘not at all satisfied’.

Commenting on this, Tom Osborne, managing director at Hays Malaysia says: “There is much room for improvement when it comes to satisfaction levels of overseas returnees in the workforce. They are more likely to gravitate more towards employers who have relevant HR policies in place which provide desired non-monetary perks such as flexible working hours or health and wellbeing benefits.

“Individualised retention plans should also be in place while keeping in mind the different needs and motivations between overseas returnees and local employees,” he adds. “After all, top on their list of reasons to return to their country or region of origin is to progress in their careers. When managing overseas returnee employees, line managers are therefore urged to be particularly conscious and transparent during appraisals and have open discussions about career development and performance assessment.”

Most overseas returnee talent across the region (58 per cent) cited being closer to family as their main motivation for repatriating to their place of origin. Respondents in Hong Kong led the way with 73 per cent citing this reason. By contrast, only 45 per cent of Singaporeans felt the same.

Other reasons for returning included, ‘the culture and lifestyle in their home country/region’ (voted by 32 per cent) and the ‘opportunity to progress and develop my career’ (voted by 34 per cent). The least likely motivation was ‘to start their own business’ (voted by 12 per cent).

When it comes to satisfaction levels in their current role, overseas returnees are generally only ‘moderately satisfied’, with three in ten (30 per cent) saying so. In addition, close to one in five (18 per cent) said they were ‘not at all satisfied’ and 14 per cent said they were ‘slightly satisfied’. Japan had the most respondents who say they were ‘not at all satisfied’ (29 per cent) and ‘slightly satisfied’ (26 per cent), while Mainland China had the least saying so (11 per cent and three per cent respectively). 

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