Robert Half research finds employees need help to deal with challenges ahead.

Resilience required.

Research from Robert Half UK has found challenges facing UK businesses in the next five years have heightened the need for employee resilience. As businesses adapt to an ongoing period of change, more than nine in 10 (94 per cent) CFOs think developing resilience amongst their employees will be important over the next two to five years, with 43 per cent citing this as very important. This is critical to almost all (97 per cent) CFOs from London-based businesses – the UK’s financial hub.

Ongoing economic and industry trends affecting the trajectory of many businesses have created a need for employees to be able to thrive successfully in times of continual change.

Nearly half (47 per cent) of CFOs say Brexit-related transitional work is currently affecting their department. A similar proportion (51 per cent) say digital transformation is impacting their department, as a result of automation and an increasing dependence on technology. Additionally, regulatory changes passed in the previous 12 months, including GDPR and MiFID II, continue to create considerable pressures within organisations (49 per cent). Just 7 per cent of CFOs say they are currently not experiencing any change within their department.

Against this backdrop, business leaders are investing in measures to instil a sense of resilience amongst their staff, to prepare them for the transitional times that lie ahead and ensure they can adapt to any possible disruption. A key element of this is specialist physical and mental health support, being offered by nearly half (43 per cent) of businesses. A similar proportion are focusing on communication, transparency and honesty; providing clarity in goals and expectations (41 per cent), offering an honest perspective (39 per cent) and allowing for an open dialogue within the team (39 per cent).


Table 1: Ways CFOs plan to instil a sense of resilience among their employees

Provide specialist support to maintain physical and mental health 43 per cent
Provide clarity in goals and expectations 41 per cent
Support a positive outlook with my team 40 per cent
Provide an honest perspective 39 per cent
Offer an employee wellbeing scheme 39 per cent
Allow for open dialogue with my team 39 per cent
Encourage teamwork 37 per cent

Source: Robert Half, 2019. Multiple responses permitted.


With one in four (25 per cent) CFOs who say employees with a sense of resilience will be more challenging to find over the next three years – and a similar proportion who say it will be more in demand (28 per cent) – more business leaders are recognising the importance of successfully upskilling their current employees.

“Ongoing economic uncertainty and significant trends such as digitalisation means the business landscape is evolving at a rapid pace, bringing with it a raft of challenges for employers and employees alike,” said Matt Weston, managing director, Robert Half UK. “The ability to successfully adapt and to keep up with this constant change has never been more important, especially as it shows no sign of slowing down. Businesses can reassure employees by investing in their people – in wellbeing strategies and cultural measures to improve their employees’ ability to ‘bounce back’ from adversity and continue to prosper.”

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